Mor Talla DIOP, Senior Executive Director at GAINDE 2000, gives an analysis of the state of digital transformation within the Senegalese administration. He was a panelist on APTECH broadcast on the theme “Digitalization of administration: where are we now?”
The panel was organized the journalist Ousmane GUEYE specialized in ICT on February 16, 2022.
Speaking during the APTECH Panel of February 16, Mr. Mor Talla DIOP made a diagnosis of the place of digital transformation within the Senegalese administration, He identified key challenges in delivering Government services often related to a lack of communication or change management, since he recognized that many government services have launched a digitalization project. Today, we can note that all administrations have the will to modernize their structure with the Digital as an important pillar of their performance. Most administrations have a digitalisation project to improve the performance of the services provided but also to increase their visibility to the users. However, we can note that the strategy is not well coordinated with many duplications in projects.
We also note that there is often a confusion in the word “digital transformation” because many managers in administrations services consider that digital transformation is first of all internal process with just the automation without foreseeing the services to the users and how the administrative processes can be improved considering the dimension of user services, their requests, the payment and the confidentiality of the information to be processed.
It is true that automation is an important step, but the journey remains long because of frequent changes in management that often lead to the relaunch of projects that had started with similar objectives», Said Mor Talla DIOP.
As such, he indicates that GAINDE 2000 tried to position itself very early in reducing the gaps between the administration and users, by setting up service thru Digital platforms such as Single Window, while knowing that this transformation must be progressive.
Thereby, we understand that a well-defined strategy to support the management of change and the awareness of services and populations is essential.
However, he argues that initiatives such as the formalities portal of ADIE and Senegal services are commendable, but it only provides necessary information in a portal, while the users expects to trigger their transactions till the delivery of the service from the relevant administration.
It is in this sense, he says, that GAINDE 2000 can contribute a lot in this relationship between users and service platforms through its experience in Single Windows and payment solutions.
Finally, he emphasized on the importance to respect the prerogatives of the administrations in the delivery of services, which can certainly be simplified with the digital.
Finally, he underlined the importance of the Mobile platform as a front End for Services, nowadays we must no longer develop web platforms where people can only connect in a web application, we must think Mobile and remote services while building platforms because Mobile has become the first link and the indispensable element in people’s behaviours.